Cookies Policy

Cookies Policy

At Bally Casino, we use cookies to ensure you have the best possible experience when browsing and playing on our site. This page explains what cookies are, why we use them, and how they benefit your user experience.

What Are Cookies?

Cookies are small text files that websites store in your browser or device memory. They contain information about your interactions with a website, such as login details, preferences, and browsing history. When you visit our site, our server can read the cookies stored on your device to tailor content and improve performance.

Why Do We Use Cookies?

Cookies allow us to remember your account information, saving you from having to log in each time you visit our site. They also help us understand how users interact with our website, so we can optimize its features for better usability and entertainment value. By analyzing cookie data, we identify areas of improvement, such as game loading speeds or navigation menu effectiveness.

Essential Cookies

We use essential cookies to ensure the functionality of our website. These include:

• Session management: We create session IDs to remember your login credentials and maintain a secure connection.
• Security tokens: These help prevent unauthorized access to sensitive information by verifying each user's identity.
• Browser storage technologies (local storage, sessionStorage): This technology helps us keep track of temporary data, such as game state or shopping cart contents.

Session Cookies

Session cookies are used during your current session on our site. They disappear when you close your browser or log out from your account. Our site uses session IDs to associate your activity with a specific user profile. However, these cookies do not store sensitive information.

Persistent Cookies

Persistent cookies stay in your browser memory even after closing the application. We use them to:

• Store preferences (e.g., language setting).
• Record login status.
• Remember account details for future sessions.

Please note that we also include a "remember me" checkbox on our login form, which stores a persistent cookie with the duration of 30 days.

Functional Cookies

Functional cookies enhance your user experience by storing settings and preferences:

• Language preference.
• Display resolution customization.
• Cookie consent management (to ensure you agree to our use of cookies).

We may also utilize functional cookies for other features like "quick bets" or saved games.

Analytics and Performance Cookies

To measure how users navigate and interact with our site, we employ analytics tools that collect cookie data:

• Aggregate statistics on user behavior.
• Session duration tracking.
• Clickstream analysis.

Preference Settings and Language Support

We offer various options to customize your experience. Using cookies helps us remember these preferences, including language settings for localized content display.

Login/Session Continuity

Our site's persistent login functionality allows you to stay logged in even after browser closure or device restart. This cookie-based authentication ensures seamless continuity of game play without needing repeated logins.

Device Recognition and Security Cookies

We may use cookies for specific security purposes, such as detecting and mitigating potential threats from certain devices or regions:

• Browser fingerprinting (detects unique characteristics).
• Behavioral analysis.
• Country blocking to comply with geo-restrictions.

Our primary intention is not tracking but ensuring user protection against suspicious activity. These methods help maintain a safe environment for users while adhering to local regulations and compliance policies.

Third-Party Integrations

We may use third-party services, such as:

• External payment processing systems (e.g., PayPal) which require cookies.
• Customer support integrations that involve storing account information.
• Market research tools providing aggregated insights.

Please note that our website complies with the relevant regulations regarding transparency in data usage. This includes obtaining prior consent when necessary for non-essential cookies.

Browser Cookie Controls and Clearing/Disabling Cookies

You can control your cookie preferences using various browser settings or extensions:

• Delete existing cookies.
• Block specific domains from storing cookies.
• Configure what types of cookies are allowed (e.g., first-party or third-party).

For the most up-to-date information, please consult our Help Center for comprehensive guidance on cookie management.

Impact on Site Functionality When Cookies Are Disabled

While it's possible to disable cookies entirely in your browser settings, this may result in reduced performance or interrupted functionality. Disabling all types of cookies will prevent:

• Secure login sessions.
• Saving game progress and preferences.
• Displaying localized content based on language preference.

For optimal user experience, consider setting cookie exceptions for specific domains (like ours).

We prioritize open communication with our users regarding their data and its handling. Transparency in information collection enables us to maintain a high level of security while ensuring that your preferences are respected whenever possible.

Technical Diagnostics and Performance Optimisation

Occasionally, cookies might be set for the purposes of site performance enhancements or issues diagnosis:

• Debugging tools help identify areas for improvement.
• Monitoring user experience.

These temporary measures ensure our website continues to operate efficiently without compromising your security.